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Thomas Cook GM Employment Support

Greater Manchester partners have come together to support employees affected by the announcement that Thomas Cook has entered compulsory liquidation.

This site provides a guide to key sources of information and support as well as details of a telephone helpline. 

Over 1,000 former Thomas Cook and supply chain staff attend employment fair at Manchester Airport

On Thursday 3 October, over 1,000 former Thomas Cook and supply chain staff attended an employment fair at Manchester Airport
Following the announcement on 23 September that the company had entered compulsory liquidation, public and private partners worked together to host the event which provided advice and information for former staff.  

On the day 50 employers with more than 6,000 vacancies in a range of sectors were on hand to speak to potential candidates about their career options and next steps. Jobcentre Plus, Citizens Advice, the Insolvency Service, Unite the Union and other support services were also able to help people in need of financial support and information relating to redundancy.

Download the Event Guide here to see which employers and support organisations were represented.

There are many more employers keen to meet Thomas Cook staff and support them in their next steps. With this in mind, we will be looking to host similar events in the near future so we can continue to provide relevant, targeted support when and where it is most needed.

It was announced on 9th October that independent travel agent Hays Travel is preparing to buy all 555 Thomas Cook shops in a move that could save thousands of jobs across the UK.

Redundancy Pay – What happens if your employer has gone bust? 

If your employer has gone into insolvency you are still entitled to statutory redundancy and holiday pay owed to you.

You will need to contact the Redundancy Payments Service on 0845 015 0010 for a Redundancy Payments Claim Form. 

KPMG have also established a helpline number on 0800 923 5001 and a dedicated email address at to provide support and assistance to employees who have been made redundant.

AlixPartners have a dedicated website and email address to assist employees who have been made redundant. Evolve IS Limited is offering similar assistance. They can be contacted at or on 0121 333 1299.

You can see specific information about Thomas Cook Pensions by clicking here.

If you have concerns over your pension, please click here for information about the Pension Protection Fund.

You can find a range of additional support information signposted below. 


Where can I get help to look for a new job?

The National Careers Service offers information, advice and guidance to support you with important decisions about learning, training and finding work.


I’ve been made redundant. What next?

If you have been told that you are being made redundant, your local Jobcentre Plus will be able to provide advice about claiming money you’re owed and where you can seek support.


What financial support will I receive if I have been made redundant?

GOV.UK has information about redundancy payments including details of how you can apply to the Insolvency Service for any money you may be owed.

If you would like to receive updates on further support and opportunities please register here


What about money? Where can I go for advice?

If you are worried about money, Citizens Advice has a dedicated team of advisors who are on hand to answer your questions and point you in the right direction for practical advice. 


Am I entitled to redundancy pay?

Worried about money after redundancy? For free and impartial advice you can contact the Money Advice Service.


What if I need to retrain?

Manchester City Council offers practical advice about training and skills for work including details of providers delivering courses and training programmes in Manchester.


I’m a member of the Unite trade union. How can they help?

If you are a member of Unite the Union you can find out what support they can offer you by visiting their website.  


I’m a member of the TSSA trade union. How can they help?

If you are a member of the TSSA trade union you can find out what support they can offer you by visiting their website. 


Where can I go for advice on health and wellbeing?

The Growth Company Wellbeing website offers practical advice and resources to support individuals and businesses maintain good levels of wellbeing. 


How can GC Employment help?

Growth Company Employment works with partners in the public, private, community and voluntary sectors, providing tailored support and advice for employers and employees.


What training opportunities are there at Manchester Airport?

The Airport Academy at Manchester Airport can help you find the right job at Manchester Airport. It works with key employers at the airport and offers its own training programmes.
For information about jobs, please click here.


Career Development Workshops

From Monday 7 October, we will be hosting a number of events to support former Thomas Cook and supply chain staff. Workshops will cover job searches, developing your CV and interview techniques.

Contact us for help, advice and to register interest in future events

Please contact us using the form below or call our helpline:
0161 393 6443
Lines will be open Monday – Friday 8.00am until 8.00pm
You may want to include details of your previous role and any sectors you are interested in.


Lee House
90 Great Bridgewater Street
M1 5JW


Helpline: 0161 393 6443
Lines will be open Monday – Friday 8.00am until 8.00pm